Grievance Management
Grievance Management
The Grievance Mgt. Module is primarily to address any sort of Individual as well as Organizational concerns systematically and in more appropriate and automated manner. The Solution shall help all the concerned departments by assigning unique complaint number to the complainant, forwarding to concerned HOD/departments who are required to address the complaints. It shall also send reminders to persons who have yet not attended the complaints after a predefined period depending upon the type of grievance,besides providing Exhaustive reporting features.
The Module Provides Information at Various levels Covering:
- Auto generated complaint number is assigned to the complainant.
- Auto set target and forwarding to appropriate HOD/department.
- Departments who are required to address the complaints.
- Reminders to persons who have yet not attended the complaints.
- Planners – to introduce strategic systems to avoid such situations.
- Exhaustive Reporting Features.
- Work and complaint tracking facilities to enhance the efficiency and effectiveness.
- Management Information System to take appropriate action.
Major Objectives:
- To have complaint tracking facility to enhance the efficiency and effectiveness in the departments.
- Provides an effective Management Information System to help in taking appropriate actions.
- Follows well defined escalation routes to higher levels if grievance not attended in time.
- Facilitate a real-time tool to represent process for grievances, as well as archiving grievances for research.
- Evolve a comprehensive, transparent, efficient, multi-communication channel closed loop grievance System.
Feature List
- Record the Grievances.
- Mark them to the Respective Departments for action/ answer.
- Reply to the persons whose Grievances are attended and resolved or will be resolved by giving a definite time frame.
- Follow up with the Respective Departments.
- Category wise Pending and Resolved Grievances Reporting to Appropriate Authority.
- Complaint registration Status.
- Pending Complaint Status.
- Resolved Complaint Status.
Benefits
- Cost effective and easy to trace solution.
- Possible to track Grievance’s History from any location.
- Advanced search for settled and closed Grievances.
- Advanced Search on Multiple fields to quickly Access old Grievances.
- Powerful Aggregate Reporting.
- Reports showing Grievance Counts Grouped by any Relevant Combination of Criteria, within date ranges entered.
